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Issue with Click Link tracking for emails in Outlook

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Francois_Plos
Level 1

Issue with Click Link tracking for emails in Outlook

Hello Marketo Nation,

 

I need your advises here.

We developed an email in marketo. This email is including some "rounded shape" corners CTA.

Something like this: Screenshot_7.jpg

As you can imagine, everything worked well for all Email readers except Outlook.

To get the rounded corners on the CTA, I used the code founded here: 
-------
<div style="font-family: Helvetica, sans-serif; font-size: 100%; margin: 0px; padding: 5px; text-align: center;"><!--[if mso]>
<v:roundrect href="https://www.mylink.com" style="width:273px;height:40px;v-text-anchor:middle;" arcsize="20%" stroke="f" fillcolor="#25324f" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word">
<w:anchorlock/>
<v:textbox inset="0,0,0,0">
<center>
<![endif]--> <a href="https://www.mylink.com" style="font-family: Helvetica, sans-serif; font-size: 20px; margin: 0; padding: 0 24px; color: #ffffff; margin-top: 0; font-weight: bold; line-height: 40px; letter-spacing: 0.1ch; text-transform: uppercase; background-color: #25324f; border-radius: 8px; display: inline-block; text-align: center; text-decoration: none; white-space: nowrap; -webkit-text-size-adjust: none;" target="_blank">LEARN MORE</a> <!--[if mso]>
</center>
</v:textbox>
</v:roundrect>
<![endif]--></div>
-------
It worked well in term of design and layout. It is correctly displayed in all Email reader including Outlook.
The problem is that in Outlook the link is not tracked and I am losing "clicks" on my reports.
On the rest of the reader, the link is tracked and cliks are correctly recorded.

Is there a way to force the tracking?

Is there a way to correct that?

 

Thanks for your help.

François.

1 ACCEPTED SOLUTION

Accepted Solutions
SanfordWhiteman
Level 10 - Community Moderator

Re: Issue with Click Link tracking for emails in Outlook

3 REPLIES 3
Francois_Plos
Level 1

Re: Issue with Click Link tracking for emails in Outlook

Forgot to mention that the CTA Html code is coming from here: https://kontent.ai/blog/emails-rounded-buttons-with-shadow-outlook/

Tags (1)
SanfordWhiteman
Level 10 - Community Moderator

Re: Issue with Click Link tracking for emails in Outlook

Francois_Plos
Level 1

Re: Issue with Click Link tracking for emails in Outlook

Thanks for your help!
It works after applying your solution.