Is there such a thing as 'Not sync lead to SFDC' flow action?
Here's the problem we're facing:We've synced our Marketo and Salesforce systems but have noticed an issue: a duplicate lead record is being created in Salesforce if a particular lead responds to an email campaign (open/click), even if they already have an existing record in Salesforce.
I have two questions regarding how we can approach solving this issue:
Question 1:
Is there a vital step we may have missed when setting up our Salesforce integration that makes sure duplicates are not created but rather the existing lead record is updated?
Question 2:
Can I create a "workaround" campaign that states something along the lines "If lead was delivered email and lead was synced to SFDC, do not sync to SFDC?"
I tried to create a campaign with this logic but couldn't find a 'Not sync lead to SFDC' flow action: