Hi:
As we all have fun becoming compliant with CASL, our lawyers have asked about what documentation we will have in our system that shows when someone comes into our database, when they opted in or opted out - specific dates (and ideally times, but dates certainly). My initial thought was "Sure, the lead's Marketo Activity Log." But I could not find in my search any Marketo documentation that says that activity is kept forever, or if activity is archived after 3, 5, 10 years (we are only a second year user of Marketo here). Anyone know?
And if Activity Log isn't the way to go to capture not just that someone opted in but WHEN they did it, how are all of you planning to capture this data?