Did you have Marketo ABM turned on? If so, is lead partition routing working for you? Not for us.

[Dan_Stevens_]

UPDATE: Per MJ's reply below, this is not an ABM issue.  It's just a coincidence that this issue surfaced the same time ABM was deployed today.

------------------------------------------------------------

A couple hours ago, I email support in that - all of a sudden - we can't route leads to country lead partitions.  We have 23 of them.  This is absolutely critical for our working environment.  I then tried to modify my support case by letting them know I ran more tests (no matter what I do - create new leads, edit existing ones, we cannot re-assign lead partitions), and now I see that I can't even access the Support portal:

About 15 minutes ago, I also received a message that Marketo ABM was turned on in our instance.  Not sure if this is related or just coincidental.

Mahesh Jeswani​

[Dan_Stevens_]

And when looking in the activity log for any lead that we try to change lead partitions, there is no activity at all - even though once the flow action has completed (when using a single flow action on a lead), the flow action indicates that it was processed successfully.  When clicking on "view results", there's nothing.

[Dan_Stevens_]

Seeing that we're now finding more issues in our instance now the ABM has been turned on, I called Marketo Support and selected option-1 (production down issue) - so that I can instruct whoever's on call to disable ABM ASAP.  All I get is, "We're sorry, but your call cannot be connected at this time". 

[Anonymous]

Yes that is exactly what we are experiencing the activity log as well. No activity re the partition assignment campaigns

[Dan_Stevens_]

Are you participating in the Marketo ABM Early Adopter program?  If so, that could be the root cause.  If not, then we have a larger issue on our hands where certain functionality has just stopped working as it used to.

[Anonymous]

Hi Dan, not that I know of. This is a client's account, is there a way I can check? I don't see anything to indicate otherwise in the instance.

[Dan_Stevens_]

Your client would have received an alert about 45 minutes ago that it has been turned on.  You will also be able to see it in the Admin tree:

[Anonymous]

This problem is not related to ABM! Infact has no relationship with ABM.  Lead partition and ABM are not related!

It’s a different problem that caused this issue. Co-incidentally the time that we enabled ABM was same as the time this issue happened and therefore you got that impression.  I checked with the development team who is responsible to fix it and they confirmed the patch is going out soon which will fix this problem.

Thanks,

MJ