Re: Is it possible for Marketo to track an email thread sent out of Salesforce?

Anonymous
Not applicable

Is it possible for Marketo to track an email thread sent out of Salesforce?

Know how to do this for a single email but we often have multiple interactions and want to keep the discussion in one thread while still tracking the individual clicks/opens of each specific email in the thread.
Tags (1)
1 REPLY 1
Anonymous
Not applicable

Re: Is it possible for Marketo to track an email thread sent out of Salesforce?

I do not think you can track this using Salesforce emails.

I'm not sure if you have Sales Insight, but if so, I recommend moving templatized emails into Marketo and utilizing Sales Insight for reps to send them. If you have the Outlook plug-in, a rep can send an email and track it via Marketo, even if it's not a Marketo template.