Interactive Webinar Registration Error

lmccracken
Level 1

Interactive Webinar Registration Error

I am testing out the interactive webinars with Adobe connect integration. I am using my own email accounts to test but after successfully registering with the email address once, I receive the "Registration Error" status for any consecutive registrations under the same email address. The status reason is 'Error registering with webinar provider. exception='Failed to get the data from connect'. 

 

When trying new email addresses the registration works correctly. Is this an issue with duplicates being created in Adobe Connect or is it a connection issue between Marketo Engage and Adobe Connect? 

1 REPLY 1
Michael_Florin
Level 10

Re: Interactive Webinar Registration Error

The error message might not be perfect, but it's correct that Adobe Connect prevents one email address from registering more than once for one webinar session, isn't it? Or what would be the behavior you expect?