Initial Dynamics sync shows "Contacts" with no e-mail addresses

[Anonymous]

We have two MS Dynamic CRMs and two Marketo instances.  We just sync'd the smaller CRM to its Marketo instance, and when the record has "Microsoft Type" as "contact", the e-mail address is not showing.  There are about 6,700 records that sync'd and only 375 with e-mail addresses.  I can see the addresses in the CRM.  The only thing I read was that Marketo recognizes these as a "known lead", but no additional information.  I ran a smart list with the criteria of Email>is empty and also one with Microsoft Type>is>Contact, and they pulled the same records.

I know Dynamics is a "four-letter word" with Marketo, but I did not have a voice on CRM selection, but did on a MA solution.

Any help would be greatly appreciated.

[Kenny_Elkington]

Hey Mike,

I would suggest logging a support case for this.  Please include a copy of your Marketo Log and Marketo Error Log(please make sure your view includes all available columns), and some screenshots of example records in CRM.