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Images not showing up in Preview via tokens (Email Editor 2.0)

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Justin_Cooperm2
Level 10

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

yes

Anonymous
Not applicable

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

Can you confirm this release went through? Images are still not showing up for us in Preview mode.

Justin_Cooperm2
Level 10

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

Hi Joshua,

I can't reproduce your issue. I do see this working for tokens used either in email 2.0 "image elements" or outside of editable elements (just in the code itself).

Ex: <img src="{{my.image}}"> works for me. Your email must be within the program (or folder) that has the tokens defined. Can you verify that you have it setup correctly?

Justin_Cooperm2
Level 10

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

The only thing I can think of is that you are appending only a portion of the image URL via a token. This will still show as broken, as this was not covered in this release.

Ex: <img src="http://company.com/ {{my.image}}"> will not work

Anonymous
Not applicable

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

That is it. When the token is the whole URL, the image appears in preview. When the token is only a portion, it does not. Is there any timeline on when the tokens will work as they previously did (i.e., as just a portion of the URL) or is that out of scope for 2.0?

Justin_Cooperm2
Level 10

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

We have a ticket for that as well, we may be able to get it in for the next release. In the meantime, send sample will render it for you correctly (although I know that's more tedious than clicking "Preview").

Marit_Rossing
Level 3

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

HI Justin, do you know if this problem is already solved? I am using https://{{my.Banner-Photo}} in my email template for editor 2.0 and do not see in the preview modus my image.

Thanks!

Justin_Cooperm2
Level 10

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

Yes, that should work correctly, assuming the program token you're referencing is available in the context of the email. Btw, there is no reason to have https:// not in the token itself. your entire my.token could be the full URL.

Marit_Rossing
Level 3

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

Thanks Justin! Also with the full URL in the token the photo is not showing up in the preview modus

Justin_Cooperm2
Level 10

Re: Images not showing up in Preview via tokens (Email Editor 2.0)

Please file a ticket with Marketo Support so we can see what's going on. Make sure to include as much info as possible so that they can take a look at your specific issue.

Justin