I want to limit the delivery time of emails resent by Soft bounce.

osamumatsumura · ‎11-24-2020

I recently started to use Marketo. It is very efficient tools for me, however I have one issue of Marketo for me.
I am usually sending e-mail via Marketo to my customers for day-time only, but Email resent for soft bounce is sending for all-day.
For the reason, I am in trouble because my customer receives an email at midnight and is awakened.

How are you responding ?

Any help is much appreciated! Thanks in advance.

SanfordWhiteman · ‎11-24-2020

This isn't possible. You can control when you start the 24-hour SMTP retry period, but you can't abort the retries based on a time window.

On the other hand, you shouldn't need constant retries for a significant part of your database. What percentage of your leads (you called them "customers" — is that accurate from a sales standpoint?) are having this problem in a given send?

Also, I wouldn't use the expression "Soft Bounce" to refer to messages that have not, and will not, bounce. They're simply being retried and if they fail, that's your bounce.

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SanfordWhiteman · ‎11-24-2020

This isn't possible. You can control when you start the 24-hour SMTP retry period, but you can't abort the retries based on a time window.

On the other hand, you shouldn't need constant retries for a significant part of your database. What percentage of your leads (you called them "customers" — is that accurate from a sales standpoint?) are having this problem in a given send?

Also, I wouldn't use the expression "Soft Bounce" to refer to messages that have not, and will not, bounce. They're simply being retried and if they fail, that's your bounce.