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I'm not receiving sample emails

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Mina_Kulesza
Level 1

I'm not receiving sample emails

Last month I sent a sample email to myself and had no issues.  Last week as well as this week, I'm not able to receive any.  Anyone else dealing with this?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Bryan_Epstein
Level 6

Re: I'm not receiving sample emails

There's a few things that you can do:

  • Reach out to support and open up a case regarding the situation
  • Make sure that the from, reply-to-address, etc. are as desired
  • Ensure that the tokens within the email are setup properly

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Justin_Buckner
Level 1

Re: I'm not receiving sample emails

Hi Mina,

If you are still having this issue after following the steps Bryan highlighted in the previous comment, please have one of your organizations Authorized Contacts open a support case or contact our support team. Also, you can view additional information about sending sample emails in our online resources.

View solution in original post

2 REPLIES 2
Bryan_Epstein
Level 6

Re: I'm not receiving sample emails

There's a few things that you can do:

  • Reach out to support and open up a case regarding the situation
  • Make sure that the from, reply-to-address, etc. are as desired
  • Ensure that the tokens within the email are setup properly
Justin_Buckner
Level 1

Re: I'm not receiving sample emails

Hi Mina,

If you are still having this issue after following the steps Bryan highlighted in the previous comment, please have one of your organizations Authorized Contacts open a support case or contact our support team. Also, you can view additional information about sending sample emails in our online resources.