I'm not receiving sample emails

[Mina_Kulesza]

Last month I sent a sample email to myself and had no issues.  Last week as well as this week, I'm not able to receive any.  Anyone else dealing with this?

[Bryan_Epstein · Accepted solution]

There's a few things that you can do:

• Reach out to support and open up a case regarding the situation
• Make sure that the from, reply-to-address, etc. are as desired
• Ensure that the tokens within the email are setup properly

[Justin_Buckner · Accepted solution]

Hi Mina,

If you are still having this issue after following the steps Bryan highlighted in the previous comment, please have one of your organizations Authorized Contacts open a support case or contact our support team. Also, you can view additional information about sending sample emails in our online resources.

[Bryan_Epstein · Accepted solution]

There's a few things that you can do:

• Reach out to support and open up a case regarding the situation
• Make sure that the from, reply-to-address, etc. are as desired
• Ensure that the tokens within the email are setup properly