How to turn off Marketo activity in Salesforce chatter/latest updates only?

[Michelle_Poulio]

We are new marketing automation users so our Salesforce users are seeing Marketo activity in SF for the first time and do not like how it is ‘cluttering up’ the latest updates sections in Chatter, on relationship records, and on contact records (screenshot below).  Can this be turned off in SF, and if so how?  We still want our 3 Marketo sync activities to appear (email sent, email opened, clicked link) in the Activity History section lower down on contact records though.

[Grégoire_Miche2]

Hi Michelle,

This is because someone has enabled Marketo to create SFDC activities each time a person does something. It's not a good idea because 1/ it congests chatter but also because it is creating hundreds of unnecessary tasks in you SFDC database, eating your data space.

In Marketo -> admin -> salesforce -> sync options, disable most of them.

-Greg

[Anonymous]

Hi Michelle,

I would check your chatter settings. Check the feed tracking settings for other objects (such as Accounts, Opps, etc) to make sure 'All related records' is not enabled in case that's the cause of your problem.

I also found this string in the SF community:

Task & Event Creation showing in Chatter feed - Answers - Salesforce Success Community

Andy

[Grégoire_Miche2]

Andy,

Unfortunately, chatter setting cannot be fine-tuned. If you disable the setting, you will remove all feed entries, and some of them might be very useful.

Better remove it at the source, in Marketo, as I wrote above

-Greg

[Michelle_Poulio]

Thanks for responding; I do want to keep our 3 Marketo sync activities (email sent, email opened, clicked link) in the Activity History section though. If I turn it off in Marketo it will no longer feed there right? 

[Grégoire_Miche2 · Accepted solution]

HI Michelle,

Yes. This is correct.

But again, it's a bad idea. You are adding thousands of tasks in SFDC that one is ever going to look for. The consequences of this, furthermore, is that the real activities (such as the tasks sales are creating and assigning to themselves) are completely buried and the activity history becomes useless.

So why to you want these tasks ?

If you need some usable information, use interesting moments or salesforce campaign memberships with statuses.

-Greg