How to Rectify Registration Error

[Anonymous]

Hello,

We have a registration landing page on website that uses live form built via Marketo. Up until now, the flow has worked as expected - previous program status of lead changes to 'registered' after they fill out the form. However, since yesterday, all subsequent folks who fill out form are now being transitioned to a status of 'registration error'. I've looked at the activity log for this sample, but can't ID the problem since all looks fine.

I suspect it may have to do with us fiddling with the live form yesterday. However, no edits were made since we just wanted to see if CSS components could be edited. As expected, the registration landing page resorted back to 'edit' status, but we immediately 'approved'. Any idea what the issue is?

Happy to provide more details if needed. Thx!

[Dory_Viscoglio]

Hey Hendo, sometimes there are issues with getting the information over to your webinar provider (and likely didn't have anything to do with the fiddling). When this happens, I filter my members list by "registration error", then change the program status for these people to "registered". It should solve any issues that you're having.
 

[Matt_Stone2]

So "Registration Error" is a program status as well, and instead of "Registered" the leads are being set to the first one? Is "Registration Error" the default program status?

[Anonymous]

HI Hendo,
Leads go to the "Registration Error" status when the API call Marketo makes to your webinar provider fail for some reason. To get more details on why the leads went to this status, go to the Members tab of the program they are in and look at the "Status Reason" column. This should provide more information on why they failed.

What do you see there?

Matt, Registration Error is not the default status. This is the status leads get moved to if the registration error message is returned by the webinar provider to Marketo.

[Anonymous]

"Error registering with webinar provider. exception='API Error: ERROR -> HTTP Code = '403''

Thanks!

[Anonymous · Accepted solution]

Hey Hendo,
That error usually means that the API call Marketo is making to login to the webinar is not successfully working. This can usually be solved by going to Admin ---> Launchpoint and reentering the credentials for the webinar provider you are using.

Once you do that, go back to the members list and change the program status of all the "Resgistration Error" leads to "Registered" and make sure they register successfully.

Will

[Lauren_Aquilino]

Having the same problem - Does changing the status to Registered automatically Register them or do they need to physically register again (or have someone register them again)

Lauren

[Dory_Viscoglio]

Hi Lauren, as long as you have fixed the error that was causing the registration to fail in the first place, you just need to push them into registered status and they'll be registered. No need for them to register again.