How to Merge Interesting Moment into Alert Email

[Corey_Bethel]

I have an Interesting Moment in the Flow step of my Smart Campaign. Does anyone know how to merge the description of the IM into an alert email. 

I want to merge the highlighted text in the image below. I am able to merge the description of the last interesting moment that the lead had, but not the current one.

[Corey_Bethel]

Thanks Jessica! Worked perfectly!

[Anonymous · Accepted solution]

Hi Corey-
I'm wondering if it isn't a timing issue to where Marketo can't discerne the new Interesting Moment that you're creating right before the alert.  Try adding a wait step in between of a few minutes.  That might be enough time for your new Interesting Moment to then register as the "Last Interesting Moment".

Good luck!

[Corey_Bethel]

Thanks guys. The Send Alert flow step is right after the IM, but it isn't pulling in the description from the current IM. It's pulling in the description of a IM that a lead had at some other point. Maybe its something on my end. Thanks for the help.

[Josh_Hill13]

That token provides the most recent (current) IM the lead has had. There is not a way to "choose" another one though.

[Kenny_Elkington]

Hey Corey,

You can include this token in the email, {{lead.Last Interesting Moment Desc}}.  Make sure you have the Send Alert flow step after the interesting moment, as the token grabs the description from the most recent interesting moment that a record has had.