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How to Merge Interesting Moment into Alert Email

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Corey_Bethel
Level 3 - Champion Alumni

How to Merge Interesting Moment into Alert Email

I have an Interesting Moment in the Flow step of my Smart Campaign. Does anyone know how to merge the description of the IM into an alert email. 

I want to merge the highlighted text in the image below. I am able to merge the description of the last interesting moment that the lead had, but not the current one.

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Anonymous
Not applicable

Re: How to Merge Interesting Moment into Alert Email

Hi Corey-
I'm wondering if it isn't a timing issue to where Marketo can't discerne the new Interesting Moment that you're creating right before the alert.  Try adding a wait step in between of a few minutes.  That might be enough time for your new Interesting Moment to then register as the "Last Interesting Moment".

Good luck!

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5 REPLIES 5
Kenny_Elkington
Marketo Employee

Re: How to Merge Interesting Moment into Alert Email

Hey Corey,

You can include this token in the email, {{lead.Last Interesting Moment Desc}}.  Make sure you have the Send Alert flow step after the interesting moment, as the token grabs the description from the most recent interesting moment that a record has had.
Josh_Hill13
Level 10 - Champion Alumni

Re: How to Merge Interesting Moment into Alert Email

That token provides the most recent (current) IM the lead has had. There is not a way to "choose" another one though.
Corey_Bethel
Level 3 - Champion Alumni

Re: How to Merge Interesting Moment into Alert Email

Thanks guys. The Send Alert flow step is right after the IM, but it isn't pulling in the description from the current IM. It's pulling in the description of a IM that a lead had at some other point. Maybe its something on my end. Thanks for the help.
Anonymous
Not applicable

Re: How to Merge Interesting Moment into Alert Email

Hi Corey-
I'm wondering if it isn't a timing issue to where Marketo can't discerne the new Interesting Moment that you're creating right before the alert.  Try adding a wait step in between of a few minutes.  That might be enough time for your new Interesting Moment to then register as the "Last Interesting Moment".

Good luck!

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Corey_Bethel
Level 3 - Champion Alumni

Re: How to Merge Interesting Moment into Alert Email

Thanks Jessica! Worked perfectly!