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How to alternate sending Marketo alerts to 2 people?

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Anonymous
Not applicable

How to alternate sending Marketo alerts to 2 people?

Scenario
  1. Lead comes in, fills out form on our website.
  2. I have a trigger campaign that says
    • When [Lead] fills out form, add to ABC Campaign
    • Then, Send Alert to Sales Rep A OR Rep B
Problem
  • I set the Alert flow step choice that says 
    • Choice 1 "If Probability is 50, email Rep A"
    • Choice 2 "If Probability is 50, email Rep B"
    • Default Choice is "Email to Rep A"
  • Under this condition ,it keeps sending it to Rep A. If I set the default choice to do nothing, then nothing happens.
Any ideas if it's possible to alternate sending alerts? Thanks!
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Anonymous
Not applicable

Re: How to alternate sending Marketo alerts to 2 people?

The following should absolutely work. It sounds like you might've tried it, but here's how I'd build it:

Send Alert Flow step
Choice 1: IF Random Sample is 50, send to rep A
Choice 2: IF Random Sample is 50, send to rep B
Default: Do Nothing

It shouldn't matter that the leads are coming in one by one. We do the exact same thing with MQL assignment and it works just fine.

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4 REPLIES 4
Cecile_Maindron
Level 10

Re: How to alternate sending Marketo alerts to 2 people?

It looks like Choice 1 and Choice 2 are equal. As the flow always stops as soon as there is a match that would explain why it's always A, no?
Anonymous
Not applicable

Re: How to alternate sending Marketo alerts to 2 people?

Hi Cecile, 

Yeah I suppose you're right. I've always used that Probabilty 50/50 for email lists and it does split it evenly. I guess this is different since each lead is coming in one by one so the 1st lead will always qualify.

Is there a solution to make each trigger alternate who gets sent an alert?

 
Anonymous
Not applicable

Re: How to alternate sending Marketo alerts to 2 people?

The following should absolutely work. It sounds like you might've tried it, but here's how I'd build it:

Send Alert Flow step
Choice 1: IF Random Sample is 50, send to rep A
Choice 2: IF Random Sample is 50, send to rep B
Default: Do Nothing

It shouldn't matter that the leads are coming in one by one. We do the exact same thing with MQL assignment and it works just fine.

View solution in original post

Anonymous
Not applicable

Re: How to alternate sending Marketo alerts to 2 people?

Omg.... i'm a dummy. Thanks Drew for that pickup. I was using Probability vs. Random Sampling. That's why.

Thanks man, that should definitely work!