How to alternate sending Marketo alerts to 2 people?

[Anonymous]

Scenario

1. Lead comes in, fills out form on our website.
2. I have a trigger campaign that says
   • When [Lead] fills out form, add to ABC Campaign
   • Then, Send Alert to Sales Rep A OR Rep B

Problem

• I set the Alert flow step choice that says 
  • Choice 1 "If Probability is 50, email Rep A"
  • Choice 2 "If Probability is 50, email Rep B"
  • Default Choice is "Email to Rep A"
• Under this condition ,it keeps sending it to Rep A. If I set the default choice to do nothing, then nothing happens.

Any ideas if it's possible to alternate sending alerts? Thanks!

[Cecile_Maindron]

It looks like Choice 1 and Choice 2 are equal. As the flow always stops as soon as there is a match that would explain why it's always A, no?

[Anonymous]

Hi Cecile, 

Yeah I suppose you're right. I've always used that Probabilty 50/50 for email lists and it does split it evenly. I guess this is different since each lead is coming in one by one so the 1st lead will always qualify.

Is there a solution to make each trigger alternate who gets sent an alert?

 

[Anonymous · Accepted solution]

The following should absolutely work. It sounds like you might've tried it, but here's how I'd build it:

Send Alert Flow step
Choice 1: IF Random Sample is 50, send to rep A
Choice 2: IF Random Sample is 50, send to rep B
Default: Do Nothing

It shouldn't matter that the leads are coming in one by one. We do the exact same thing with MQL assignment and it works just fine.

[Anonymous]

Omg.... i'm a dummy. Thanks Drew for that pickup. I was using Probability vs. Random Sampling. That's why.

Thanks man, that should definitely work!