Re: How do you delete a cloned share button?

Anonymous · ‎05-07-2013

I cloned an Event including its social share button. The cloned share button was still approved unlike all the other assets that were cloned. So I deleted the share button from the registration and confirmation landing pages where it was displayed. However there isn't a menu option to Unapprove the share button and when I try to delete it, an error message is displayed indicating that the share button is used in landing pages and can't be deleted. Is there a way to do this or is this a bug?

Anonymous · ‎05-08-2013

Elliott,
You should be able to delete social buttons that are not in use. Unfortunately, the "Used by" info on the summary tab of social apps is refreshed ONLY on full page reload and not automatically as soon as the social asset is placed on a LP. We will be fixing this in a future release.

Raj

Anonymous · ‎05-13-2013

The cloned share button shows that it is being used by the cloned landing page, but I deleted it from the cloned landing page. I definitely can't delete it.

Anonymous · ‎05-13-2013

I will submit a case for this.

Anonymous · ‎06-06-2013

Just wanted to share that I'm having the exact same issue as Elliot.

The cloned landing page "Used by" does not include the cloned social app; however, I get the error saying it's still being used when trying to delete.

Please have this fixed, Marketo!

Anonymous · ‎11-22-2013

Im having the salme problem. Did anyone get a resolution?

Anonymous · ‎11-25-2013

Rich,
We fixed the issue which was causing Elliott's problem. Not sure why you are also seeing the same behavior. Would you please log a support ticket so that we can investigate?

Raj

Anonymous · ‎12-02-2013

Hi,
Just wanted to add I'm experiencing the same issue.

I'll file a support ticket, but it would be nice if this was resolved for everyone since it was already reported.

Thanks!

Anonymous · ‎12-02-2013

I filed a P3 support ticket and in about 2-3 hours the bug was fixed. If anyone else experiences this, just log a support case and the Marketo support team will be on it.

Anonymous · ‎03-20-2014

Eeek, looks like I am having the same problem, glad to know it wasn't just me, will submit a ticket.