How can I include current program status in an internal "alert" email?

[Anonymous]

I've been asked to create a program that sends internal email notifications as leads change status within the program.

I built an email template to use for internal alert, but {{trigger.name}} and {{trigger.trigger name}} aren't the right information. What should I use if I want the alert to say "lead x changed their status to y"?

[Grégoire_Miche2]

Hi Richard,

No token will give you this information.

You will have to create a custom field name it "last program status" that you will be able to use in the alert email. Then in your flow, before sending the alert, add a "change data value" and set the field value.

Also, vote here:

-Greg

[Josh_Hill13]

You could use {{lead.Last Interesting Moment Desc}} to get similar information, assuming IMs are setup properly. It won't be a Status, but it will be closer.

[Josh_Hill13]

Nevermind, you could run a batch, albeit this is a kludge:

• Program Status Was Changed from X to Y
• Use Last Program Status field as Greg suggests with text CDV: Program Status Changed from X to Y {{system.dateTime}}
• then use the field.