Help with program/smart campaign - some leads went through flow twice

[Dory_Viscoglio]

Can you try refreshing your browser? There shouldn't be any overlap in the blocked people and the people who should be affected -- this is correct. But when you see more people in the qualified leads than the "set to affect" number, it might just need a refresh. Also, you should check that your rules either allow or prevent flowing through multiple times, as this could have an impact on those numbers.

[Mikes_Jones]

Each lead can only run through once. I spot checked about a dozen or so leads under the "qualified list" and none of them have run through the flow, however - after many attempts at refreshing - it still only says 2 leads will be affected.

[Mikes_Jones]

Do you think it could have something to do with the fact that most of the people are actually contacts and not leads? Its says 2 LEADS to be affected, but when clicking through you see many more than just 2. Even so, at the bottom right corner it says "2 leads", which I guess could be accurate if we consider the rest are really contacts.

EDIT: Nope, that's not it.

[Dory_Viscoglio]

Hmm. At this point I'd probably contact support to ask them what the story is. When the qualified leads view shows significantly more people than the "set to affect" number, I get a little nervous since you don't know how many people will be impacted by the campaign if you actually run it. Good luck!

[Alex_Stanton1]

That is a glitch I have encountered a few times, especially once I changed the smart list a few times. Maybe a cache issue? I would contact support to see if there is anything they can do. 

[Mikes_Jones]

Contacted support - can confirm it was a glitch. Thanks everyone!