Help please - landing page not triggering in smart list

[SanfordWhiteman]

If you look in your console, you'll see that form is nuil.

form is null because subscriber (Munchkin ID) "663-HBN-994" is not valid. You can see this in the response to getForm().

[Anonymous]

Hi Sanford, I know this must be like pulling teeth, but what do I put in the Muchkin id parameter within the js.

[SanfordWhiteman]

That's your Munchkin Account ID.  You can see it under Admin >> Integration >> Munchkin.

[Anonymous]

Thats confusing as that is where I got the code from the start and is not working

[SanfordWhiteman]

You need to use your Munchkin ID and an existing form ID in your instance.  That's the only thing stopping that code from working.  I'm not just speaking from memory -- I literally embedded that code in a webpage and it worked (or "worked" in quotes, given the other caveats).

[Grégoire_Miche2]

Hi Matthew,

Please paste the URL of the Landing Page.

-Greg

[Anonymous]

Here is the munchkin code

And here is the form url

http://pages.nlc.com.au/2015-11-Customer-Survey_LP-Auto-redirect.html

[Grégoire_Miche2]

Your code in the LP is :

<script src="//app-sj01.marketo.com/js/forms2/js/forms2.min.js"></script>

<form id="mktoForm_2190"></form>

<script>

MktoForms2.loadForm("//app-sjst.marketo.com", "663-HBN-994", 2190, function(form) {

    //Add an onSuccess handler

    form.onSuccess(function(values, followUpUrl) {

        // Take the lead to a different page on successful submit, ignoring the form's configured followUpUrl

        location.href = "https://www.surveymonkey.com/r/5KQ3VGB";

        // Return false to prevent the submission handler continuing with its own processing

        return false;

    });

  form.submit();

});

</script>

So it's likely the code 2190 for the form ID is not correct.

Please check this then (go to the form in Marketo, then "form action -> embed code".

-Greg

[Anonymous]

This is the embed code for the form, it appears ok?

[Grégoire_Miche2]

Yes it does, and all the codes are correct.

What is different in your JS and in the screen shots are the first lines:

The scr URL is not the same.

In your LP, it shows

<script src="//app-sj01.marketo.com/js/forms2/js/forms2.min.js"></script>

in the screen shot, it's :

<script src="//app-ab02.marketo.com/js/forms2/js/forms2.min.js"></script>

I a not sure it matters, but we should eliminate this, so please fix the LP.

-Greg