Help - maximum segments reached in Real Time Personalization

[Anonymous]

I've created 30 segments in RTP and it won't let me add any more. I have loads more segments to create, why am I limited to 30?

Is there a way around this?

[Josh_Hill13]

This may be a system imposed limit. In MLM itself you can have only 20 segmentations.

I did not see anything about this in the docs. There may be no way around this.

[Anonymous]

Hey Paul, when you're limited to 30 campaigns in RTP, you're also limited to 30 segments. I've heard that if you ask the right people, you might be able to have that number increased. There's also a chance that your account was just set up wrong (if you're eligible for more than 30 campaigns), and you just need to ask them to increase your number of segments.

I think it's silly to have a 1 to 1 relationship between the number of RTP campaigns you're allowed to have, and the number of segments you're allowed to have. 

[Anonymous]

see my comment below
Yanir.

[Anonymous]

Yanir rocks! He's the best when it comes to RTP questions 🙂 

[Anonymous]

Hi Paul,

I see that you have the "Standard" RTP subscription which includes up to 60 segments and campaigns (see more information on: http://www.marketo.com/software/personalization/pricing/).

So it seems like a simple misconfiguration in the back end - I fixed it now.

Please let me know if you need any further assistance.

Yanir.