Help! Added a campaign member status in Salesforce and it is not showing up in Marketo when trying to use in a trigger

AlexandraDa
Level 1

Help! Added a campaign member status in Salesforce and it is not showing up in Marketo when trying to use in a trigger

Hello,

 

I created a campaign in Salesforce and then added a member status that we initially did not have. That status is "Opened".

 

In Marketo, I went to Admin, Tag, Channel and for the "Email Outbound" channel, I unhid the "Opened" status.

 

Unhid Opened Status in Channel Marketo.png

 

Then when I go to my email program where I have triggers to update the Salesforce Campaign Member Statuses depending on the action the person takes in that email.

 

For my trigger looking at email opens, the campaign member status "Opened" doesn't show up in the dropdown.

Opened status not showing in trigger.png

New update, when I went into Salesforce to look at my "Opened" status that I added yesterday, it was gone! Can Marketo delete member statuses that are in Salesforce??

 

Status dissapeared in salesforce.png

 

Thank you for the help!

Alexandra

1 REPLY 1
SanfordWhiteman
Level 10 - Community Moderator

Re: Help! Added a campaign member status in Salesforce and it is not showing up in Marketo when trying to use in a trigger

Look in the change log in SFDC – was this change made by the Marketo user?