Guideline for Facebook Custom Audiences Set-Up

[Anonymous]

Hi Kym - That is correct.  You should be able to create that first custom audience in Power Editor using the copy/paste a custom list.  You should at that point be prompted to accept Facebook's custom audience terms of service.  If you are still unable to push an audience in from Marketo, please file a ticket with support and we can walk you through the steps.

[Anonymous]

Hi Travis Kaufman​

We use Business Manager and are currently unable to get a smart list to push to a custom audience. I filed a Support ticket one month ago. It has since been escalated to Tier 3 support, but I have not heard back regarding a solution. Is what you're discussing above still the recommended option to try? If so, would you be available to discuss this?

Thank you!

[Anonymous]

Hello Sarah!

I'm so sorry that support hasn't been able to help thus far. I am reaching out to you directly via Email, let's take a look at the ticket and get to the bottom of the issue you're experiencing.

Thanks,

Reza.

[Anonymous]

Hey Travis,

1. Is this still the case that you have to create custom audience for Business Manager via Power Editor? But Power editor only allows creation off ad-campaigns?

2. We are trying to push leads (smart list) via ad-bridge from Marketo, but can't see the list of existing audiences in the drop down field in Marketo - would you know why? any troubleshooting solutions?

Cheers,

Vibha.

[Anonymous]

We are still experiencing this same problem and would appreciate any information Marketo could provide or others could share.

[Anonymous]

Hello Vibha!

May I ask that you please open a support ticket so that our technical support engineers can troubleshoot the issue? You should be able to email support@marketo.com and someone will reach out shortly. Please mention my name and I'll be sure to monitor the case as well.

Thanks!

Reza.

[Anonymous]

Thanks Reza - will do now