Guideline for Facebook Custom Audiences Set-Up

[Anonymous]

@kelsey, just wanted to let you know that the issue is fixed so you should be able to set it up now. Thanks!

[Anonymous]

We have a Facebook account where we manage ad campaigns for several clients (including ourselves). When I try to authorize Marketo through Launchpoint while logged in to that FB account, nothing happens - I just see a blank page. Is that because there are several "profiles" in that account?

[Anonymous]

@kari, that sounds like a bug. Can you please open up a support ticket so we can get more details and look into this for you? Thanks!

[Anonymous]

Has there been any proper documentation made available on this yet? The article link posted above by Cheryl C does not actually detail anything about it and I'd like to know more about how it works in Marketo.

[Anonymous]

Sorry for any confusion, but we've had documentation available since this feature launched in the Dec2014 release. Here's the link: https://docs.marketo.com/display/DOCS/Add+Facebook+as+a+Launchpoint+Service
 

[Anonymous]

But it doesn't really work properly, and there's no support on the Marketo side or the facebook side.

[Anonymous]

Hi there, I have created the Facebook service in launchpoint. But do not see the Facebook link at the bottom of my smart list page. Where exactly is this?

Please advise. 

Thank you

[Anonymous]

For those who may be trying to use this on Business Manager, I've been tinkering with it and have consulted Tech Support, and it seems that it isn't compatible with it yet! No ETA yet on when it will be.

[Anonymous]

Yeah, we had the Business Manager conversation with them months ago. This use hadn't even occurred to them when we spoke to them, and obviously it's still not implemented.

[Anonymous]

Hi Robin Wu​ / Kari Rippetoe​ - We tested the FB custom audience integration with Business Manager enabled and found the audience was created properly.  Is there additional behavior you're expecting?  If so, let's chat.