GoToWebinar Marking Registrants Incorrectly

[Anonymous]

We are putting together our first webinar campaign using Marketo. I am going through a test run of the campaign, and am noticing that just receiving the initial email in our campaign (and not submitting the registration form) is marking the emails in our test list as "registrants" in GoToWebinar. However, in Marketo, they are not marked as registrants.

Does anyone have any idea why this is happening?

Andrea

[Anonymous]

Hi Andrea,

I'm glad you got this working.  There is a video and a user guide for your reference.

Thanks,
Cheryl

[Anonymous · Accepted solution]

Hi Cheryl, 

Yes, this issue has been resolved. It had to do with the steps I took when setting up my webinar, which were incorrect. I needed to create the webinar in GoToWebinar FIRST before creating the campaign in Marketo. I think having a simple document with all the steps necessary for setting up a webinar campaign in GoToWebinar and WebEx would be helpful.

Thanks for touching base!

Andrea

[Anonymous]

Hi Andrea,

Has this issue been resolved?

Thanks,
Cheryl

[Nicole_Mossinge]

Hi Andrea: This would be better handled by Tech Support. Someone would have to look at and troubleshoot your current set-up.

Alternatively, you could import a Webinar Program from the Marketo Program Library and compare the set-up.