Gotowebinar link not becoming hyperlink

[Anonymous]

I have been experiencing an issue with the {{member.webinar url}} token not becoming a clickable hyperlink in emails.  Does anyone know how to fix this?  It seems to only happen in Outlook, but seems to work fine in gmail.

Any suggestions?  I have put a wait step in before sending the email and it still doesn't work.

Any help would be greatly appreciated.

[Trevor_Parsell]

What webinar provider are you using? is it GoToWebinar?

I've had this problem before and found the cloning to a new program and reconnecting the webinar integration can refresh the connection and allow the tokens to work properly.

[Anonymous]

Hi Trevor.   Thanks for the response!  Yes, I am using GoToWebinar.

[Trevor_Parsell]

Ok, I would try the cloning option above and reconnect your new program to the webinar and try again.

[Anonymous]

Hi Trevor,

I don't think it has anything to do with the webinar integration not working because it is working in Gmail.