Gotowebinar integration broken after migration

[Anonymous]

Hi all,

Wondering if anyone can help as the problem is a little obscure.

On the weekend we migrated our instance from the US to Australia. All went well except our gotowebinar integration broke.

I tried to log into Admin/Lanuchpoint/Installed services although for some reason when I click edit service log into gotowebinar it goes nowhere.  

Has anyone had experience in this are.

Thanks

Matt

[Grégoire_Miche2]

Hi Matthew,

When you write "migrate" do you mean that you migrated to a new Marketo Instance or do you mean that Marketo moved your instance to an Australian data center ?

I gather it's the second, since otherwise, you would have had to recreate the GtW service.

Have you tried to create a new service? Does it work?

-Greg

[Anonymous]

Hi Greg,

Yes I should have been clearer. It was moved to an Australian data center.

It appears that the problem is not isolated to webinar programs and is affecting all of our programs. When I try to clone a program the following error occurs:

Marketo support is currently looking into it.

Thanks

Matt