In an upcoming series of webinars we’re running through GoToWebinar (integrated with Marketo), we’ve had to reschedule some of the webinars to new dates/times. The appropriate changes were made in GtW to the affected webinars, and that was no issue.
However, despite these updates, our instance of Marketing Calendar is still showing the webinar event entries on the original dates, rather than the amended dates/times.
Double checked all the info in GTW is correct, which it is, and the integration is working as it should (registrations are syncing through ok).
I’ve tried a manual drag-and-drop of the affected calendar entries to the correct date, but Marketo alerts me these changes will need to be made in GoToWebinar – which was done over two weeks ago, so plenty of time to sync through the new info.
I’m curious if anyone else experienced something similar? Any thoughts at how I'm able to move the affected entries to correct dates?
Josh, Dory, thanks very much for your suggestions.
Josh - Program was already live, with live registrations, so I didn't want to risk losing any info by disconnecting from GTW.
Dory - I did try the refresh option, but it didn't work for me.
Strangely enough, however, Marketo Support tell me they resolved my issue by simply clicking on Refresh from Webinar Provided. I'm unaware why - perhaps something to do with my browser (Chrome), although not sure how.
If it happens again, I'll try a different browser.