GoToWebinar Confirmation Emails won't resend after registering multiple times

[Anonymous]

I just started working with GoToWebinar.  We host the same webinar once a week, and I wanted to make it really simple to setup by cloning the program week after week.  Because of this, sending the confirmation email directly from GoToWebinar seemed to be simpler than doing so in Marketo.  

When I register for the webinar once, I do receive a confirmation email.  However, if I register again for the same webinar with the same email address I do not receive a second confirmation email.   I am wondering if since I am already registered, when I register again, there isn't a change in my program status so it doesn't push anything over to GoToWebinar, and I therefor do not receive that second confirmation email.  In the progression status, I do have it set so "Each lead can flow through flow every time."

I have two questions.  First, has anyone experienced this before and developed a workaround for this?  Second, what has been your experience sending confirmation emails via Marketo vs. GoToWebinar?

Thanks! 

[Anonymous]

Gina,

Is the webinar set up as a recurring webinar? The Marketo/GTW connector does not support them.

[Anonymous]

When we switched to using a Marketo LP/form for G2W registrations, we also switched to using Marketo for confirmation emails, so there would be a consistent UX. You can change your smart campaign to let leads go through every time, so that the confirmation email will be sent again.

[Anonymous]

We run our confirmation emails out of Marketo & are much happier with them over what G2M offers. All the work goes into the first time creating the email, after that it's the same amount of work cloning a program with or without a confirmation. After that initial setup there's been no further work required.

[Anonymous]

It is not a recurring webinar, I just cloned the same webinar multiple times.   

Looks like the best option is to use Marketo for the confirmation emails.

Thanks for the input!!