GoToWebinar Confirmation Email Issue

[Anonymous]

I was helping a client run their Confirmation emails through Marketo only to just discover the new GTW interface left out the ability to disable GTW Confirmation Emails.

So now 2 emails will be sent, 1 from Marketo and 1 from GTW.

Here's what GTW Support said:

Brian P. (14:42:22):

Thanks for waiting Josh. Unfortunately, that feature is not currently available. You can disable the reminder emails, but we require the initial confirmation email be sent out.

Can anyone else confirm this or know of a workaround? This seems especially odd from both GTW and Marketo's perspective.

Cheryl, can you speak to GTW about this?

[Anonymous]

You should be able to turn reminder emails off inside GoToWebinar. All you have to do is view your webinar in "My Webinars" in GTW and in the dropdown box called "Change Session Settings" there's an email notifications option.

In there, you have the ability to check off which emails you want to send out or turn off.

[Anonymous]

I have that exact issue, and I've been told there's nothing that can be done. GTW used to allow you to turn off the confirmation email but took away that ability in the last few months. No reason was given, so now all customers who use GTW are forced to have the poorly branded email confirmation dispatch from GTW alongside their Marketo email.

[Anonymous]

Emily,

Where are you seeing this? In the application or on the website? There *used* to be a setting like that before they changed the interface last month, but like Diana, I can no longer see it.

[Anonymous]

I've logged in to my account on GTW (on the website). I initially shut my confirmation notifications off until I realized I couldn't provide an "Add to Outlook" button/link through Marketo and that's a vital piece of the program so I've turned the GTW confirmations back on.

[Anonymous]

Yeah, ICS files are a manual process in Marketo right now.

[Anonymous · Accepted solution]

In the past, we included an "Add to your Outlook Calendar" link (https://www2.gotomeeting.com/synchOutlook?wid={{my.Event Number}}&uid={{member.registration code}}) on the email confirmation we sent after the lead registered via a Marketo form. 

The Event Number My Token uses the event number that we obtained from GTW, and the {{member.registration code}} token uses the registration code value set by the GTW adapter.  I hope their changes didn't break this!

[Anonymous]

If that works, then you're a genius Elliott!!! Thank you! 🙂

[Anonymous]

...even if it doesn't, you're still a genius!

[Anonymous]

Josh,
Is there any way for someone at Marketo to confirm if Elliott's link and tokens will work? I've seen a bunch of people asking for this functionality to be added so I bet it would make a lot of people happy!

Em