GoToWebinar Automated Confirmation email

[Anonymous]

I'm setting up a webinar flow in GoToWebinar. I was planning to do an automated email confirmation from us via Marketo (opting-out of GoToWebinar's confirmation email to the registrant) however, I'm seeing now that I can't opt out of their confirmation email - it seems to be hard-wired into their process.

While I'd be happier using ours (including the unique webinar url token for each person)... it seems like if I do this, the poor person will get two emails - a bit overkill.

Are there any work-arounds here? Best practice on your end?

(Related: it also appears that if you select multiple countries for dial-in #s, the number that appears in their confirmation email defaults to the first country in their alpha list....so, in our case, while the majority of the people will be US-based, they'll all be given the number for Canadians to call in - while there's a link that says "Calling from another country?" that takes you to a page with the other numbers, I'd think most people are on auto-pilot and would just type in the Canada #. Hoping to dummy-proof this but, talking with GTW support, sounds like they can't do anything about it.)

- Jen

[Anonymous]

You CAN disable the email notifications out of the GTM.

Under email settings you can uncheck all the boxes:

Example here: http://cl.ly/image/0I3t1B0u2A3a

We use the Marketo confirmations for our Spanish webinars so that Spanish speakers don't get confirmations in English. Let me know if you are still having problems.

[Anonymous]

Thanks Sierra! I'm not actually seeing a screen that looks like your screen cap.... that's in GTM or GTW? I see where I can turn off all of the other emails in GTW... but the initial confirmation email seems to be locked. I IM'd with a support person on their end, and they said it wasn't possible to turn that off. (Or to make the US be the default phone number in said email).

[Anonymous]

Strange, that is from GoToWebinar...

Select your webinar, then select email notifications, then select [http://cl.ly/image/3x3N3T272D1E] "Change Session Settings" select Email Notifications, and uncheck - send to all registrants [http://cl.ly/image/2U3r0X0R2c0M]

Try that and let me know if it works.

Silly quetions - but you are an admin for the account correct?

[Anonymous]

Just came across this Idea in the Community... apparently the functionality has been taken away with a recent GTW release (which is probably why your screen shot isn't matching with my screen as well!):

https://community.marketo.com/MarketoIdeaDetail?id=08750000000IPqDAAW

[Anonymous]

GoToWebinar release a new version  called Global GTW and they are not yet supporting the ability to turn the confirmation email on/off.  I am in direct contact with the Product Manger at GTW and they hope to have this feature in the product by the end of Q1.

[Anonymous]

thanks for clarifying Cheryl!

[Anonymous]

Thanks Cheryl - that'd be great!