Fraud detection

[Sujatha_Vutla]

Hi,

I faced a problem while sending a test email to myself. 

"This sender failed our fraud detection checks and may not be who they appear to be. learn about spooling".

I searched in one of link but i didn't understood clearly. Please anyone give clarification what is the reason for this type of message.

Thanks in advance.

[Grégoire_Miche2 · Accepted solution]

1. Check that your SPF is set up correctly
2. Is the sending email from the same domain as your branding domain ?
3. Have you left some URL untracked in your email? This may happen for instance if you add a CTA with a link in a token and add this token to the email.

-Greg

[Sujatha_Vutla]

Thank you for the good response Greg. Actually this issue is facing by my client. Can I suggest him the above or Is there any way that I can fix the issue. Please suggest.

[Grégoire_Miche2]

Yes, of course, you can suggest him the above. the 1st item relates to how Marketo and the CNAME were implemented. The 2 others relate to how he operates Marketo.

-Greg

[Sujatha_Vutla]

Okay Greg. I will suggest. Thanks.