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02-27-2023
09:55 AM
02-27-2023
09:55 AM
Does anyone know what could be causing this form to stay on the page upon submission rather than redirecting to our thank you page?
More context: We're currently switching hosting platforms and trying to test the forms on the new dev website but a handful of them are not redirecting. Not sure why, as they are working on other published websites. Our WebOps manager suspects it's because our dev website doesn't have an SSL certificate - could this cause the issue? Other forms are working on there, so I think not but want to confirm. I'm wondering if there is an error in the code or if we missed something else.
The form is here and the code is below
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Solved! Go to Solution.
1 ACCEPTED SOLUTION
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02-27-2023
11:21 AM
02-27-2023
11:21 AM
Redirected just fine for me.
Redirecting from a plaintext site (non-SSL) to an SSL site — as is the case here — isn’t a problem. The other way around is blocked by browsers.
Still, it’s highly recommended that your dev site accurately mirror the security of your prod site!
P.S. You don’t need to do this:
Simply append the Email Address to the Thank You URL instead, seems unnecessarily fragile to expect them to type the same thing.
3 REPLIES 3
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02-27-2023
11:21 AM
02-27-2023
11:21 AM
Redirected just fine for me.
Redirecting from a plaintext site (non-SSL) to an SSL site — as is the case here — isn’t a problem. The other way around is blocked by browsers.
Still, it’s highly recommended that your dev site accurately mirror the security of your prod site!
P.S. You don’t need to do this:
Simply append the Email Address to the Thank You URL instead, seems unnecessarily fragile to expect them to type the same thing.
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02-27-2023
12:40 PM
02-27-2023
12:40 PM
Re: Forms not redirecting upon submission
Hey Sanford,
Thanks for getting back to me so quickly! It's working for me in Safari and our staging site that has https but not the dev site in Chrome which is http. Either way, it doesn't seem like it's an issue with the form. We're working on getting the SSL cert up and running now.
Also, I appreciate the tip. That other form won't exist on the thank you LP anymore. We're going to send a link to the survey in a follow-up email instead. I agree, we don't want to ask them for info they've just provided. Would that solution still work if we're sending them to an LP via email?
Thanks!
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02-27-2023
01:20 PM
02-27-2023
01:20 PM
Re: Forms not redirecting upon submission
Think you’re mistaken about what’s happening in Chrome. It’s not that it’s not redirecting, it’s not submitting at all. That’s because there’s a bug in the Clearbit library which is leaving the form in a non-submittable state.
Would that solution still work if we're sending them to an LP via email?
Sure.
P.S. This code is very bad:
var pollForDefinition = function (scope, varname, callback) {
if (typeof scope[varname] !== "undefined") {
return callback();
}
var interval = setInterval(function () {
if (typeof scope[varname] !== "undefined") {
clearInterval(interval);
callback();
}
}, 250);
};No need to do this kind of guesswork. Check my past blog posts and you’ll see how to wait correctly for MktoForms2 with no polling.
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