I have a campaign flow with a Sync to SFDC step. I want new Leads assigned to the Queue and existing Leads to be updated. I need help with the proper steps or adjustments. My current flow reassigns existing Leads to the Queue. If I add 'If: SFDC Type is not Lead, then new leads will not be assigned to the Queue.
To fix the issue in your Sync to SFDC flow:
This way, new leads go to the queue, and existing leads get updated without reassignment
Please check below to fix the issue
Choice 1:
If SFDC Type is empty (New Lead) → Assign to Queue: Unassigned Leads.
Choice 2:
If SFDC Type is Lead → Sync to SFDC (do not assign to the Queue).
Default:
Assign using Auto-Assignment Rules (for Contacts and other non-Leads).
Thanks