Feedbacks on SMS platforms

[Axelle_Loisel]

Hello all, 

We're planning to do a test on an SMS platform to target our B2B prospects and customers.
We'd like testing it on an North American audience and then, depending on the performance, rolling out in all Americas, Europe and Asia.

Do you have any opinions or user feedbacks to share on these platforms?

If so, please share the geographical area where you've used these SMS platforms 🙂

• Vibes
• TrueDialog
• Sinch
• Twilio
• 360 SMS App
• Mogli

Do you also know if it is possible to add utm links inside the SMS or is it only possible to use tracking links generated by the platforms?

Many thanks for your feedbacks,
Axelle

[uditmathur]

Hi @Axelle_Loisel ,

Here is a previous thread on same topic which could be of assistance to you.

https://nation.marketo.com/t5/product-discussions/recommendations-for-sms-text-messaging-app-sought/...

Since each business use case is different from the other, I will advice you to have a demo of all the tools shortlisted & decide on the basis of the best fit to your use case.

Recommendation in the thread should only be used as guideline.

[Axelle_Loisel]

Hello @uditmathur 

Thanks for your feedback!

I did read all the threads on the subject, but they seemed a bit out of date. Platforms evolve so fast, so I was interested in more recent feedback.

I've only seen real feedback on Vibes and Sinch, and for the rest of the platforms, only a mention of their names, with no user feedback on the advantages or disadvantages concerning ergonomics, ease of use or connection to Marketo...

That is why I created a new threads. 

So if anyone sees this post, I'm always looking for user feedback. Thanks a lot in advance!

Also, regarding Vibes, it says the native integration is only availaible for the US and Canada, but  for other countries, a connection via Marketo Webhooks can be utilized by contacting Vibes directly. 

Have anyone already used Vibes for other countries than theUS/Canada? 

Many thanks!

[uditmathur]

HI,

This is the specific reason I suggested to check all your shortlisted tools, as you are the best judge for your specific requirement & technology keeps upgrading fast so reviews might be of for an older version & newer version might have some new features.

Demoing all might be time consuming, but to my understanding that's keeping the best foot forward & that what I do when ever need to have something new..