Facebook Lead Ads not capturing leads

[Andrew_Chan]

Hi all,

For some reason, my the launchpoint service is not capturing some leads from Facebook. This only started about 2 days ago or so. Does anyone have the same problem?

Thanks in advance

[Trevor_Parsell]

Hey Andrew,

I am experiencing the same issue. The vast majority of leads submitted on December 17th did not get created in Marketo. Many of the leads that were submitted on December 16th did not get created until the 17th. This is a big issue for us. I will submit a ticket and see what they say.

Thanks,

Trevor

[Josh_Hill13]

Are there any error messages on either end?

Any commonalities between the failed leads?

Did you create a support ticket?

[Andrew_Chan]

Nope nothing at all.

Oh yes, I'll create a ticket