Error when trying to approve Segmentation Draft

[Anonymous]

I am trying to edit a segmentation I have set up.  I've created a draft and am ready to approve it.  Only I keep getting an error everytime it start to approve.  Has anyone run into this problem before/know a way to fix it?

[Josh_Hill13]

• Ask support
• check your smart lists
• how many records are in your database? Having a lot of records may cause issues, but usually the error is "Timeout" or "could not process"

[Dory_Viscoglio · Accepted solution]

Have all of your segments been defined by smart lists?

[Anonymous]

Hi,

I'm having the same problem.

How do we define smart lists for segments?

[Dory_Viscoglio]

You would define the smart list for the segment within the draft, in the smart list tab.

[Anonymous]

Thank you Dory, that helped.

[Anonymous]

I was missing one of my Smart Lists!!  This is working now.  Thanks for your help

[Dory_Viscoglio]

Glad to hear it's working again! If you mark an answer as correct, it will let others in the community know that the problem has been solved.