Engagement Program Resend

Anonymous
Not applicable

Engagement Program Resend

We have an engagement program that sent emails to new members this morning before new content was added.  My team would like to do a resend in the stream with the right content but exclude those new members from getting a second email today.

I tried to create a program within the engagement program that included a smart campaign and smart list that excluded members of the engagement program who were delivered the emails today.  However, when I go back and check the excluded names against the smart list I pulled externally the names are not present on both.

Has anyone ever had to create a work around for this and can provide some insight into best practice?

Thank you!

2 REPLIES 2
Josh_Hill13
Level 10 - Champion Alumni

Re: Engagement Program Resend

Please use a batch campaign to say


Was Sent Email X

Member of Engagement = T

then Send Email A'

do not do this in the Engagement Program.

Anonymous
Not applicable

Re: Engagement Program Resend

Josh, thank you!  We were going back and forth on this, so I appreciate your input.