Email Unsubscribe link not appearing in e-mails

[Anonymous]

Hopefully someone can help me with this! I'm working on an e-newsletter (html newsletter we embed in Marketo's email), and when I send myself a "sample e-mail" OR use the program flow, the "unsubscribe from email" option doesn't appear in the actual email. Before the Marketo update, I didn't have this issue. I don't manually put an unsibscribe link in the e-mails, I use Marketo's auto unsubscribe that I set through Admin->Email

Any thoughts?

UPDATE: The unsubscribe is appearing on other emails that have been sent out. Which makes me think there might be an issue with the html template

[Dawn_Richcreek]

If it is set to "Operational" then the unsubscribe link is removed. I would check this first.

[Anonymous]

Thanks for the reply, Dawn. I double checked and the email is not set to Operational. Any other ideas?

[Anonymous]

Hello Kate-

Did you ever get a resolve on this?  I am having the same issue where my unsubscribe shows in my email template just fine, but when I take that same template and create an email, the undsubscribe does not show up.

Any help on this would be great! 🙂

[Anonymous]

Hello Kate-

Did you ever get a resolve on this?  I am having the same issue where my unsubscribe shows in my email template just fine, but when I take that same template and create an email, the undsubscribe does not show up.

Any help on this would be great! 🙂

Also, my emails are NOT set to Operational