Email template custom font family not rendering in email clients

Ramesh_Nagaraja
Level 2

Custom font family not rendering in email clients like gmail, outlook,... But its working on marketo email preview.

Tried with font-face method and via <link> in header.

3 REPLIES 3
SanfordWhiteman
Level 10 - Community Moderator

You'll need to provide a lot more info, like the relevant parts of your HTML (please highlight, and you don't need to include the whole thing).

 

Web fonts are incompletely supported in email clients: https://www.litmus.com/blog/the-ultimate-guide-to-web-fonts/

 

Marketo Email Preview doesn't emulate a client, so it's always compatible b/c all web browsers are.

Ramesh_Nagaraja
Level 2

Hi,

I am attached snaps of html part, preview and email output.

I used web font as you said but getting difference in font-family. Thankssnap5.pngsnap4.pngsnap3.pngsnap2.pngsnap1.png.

SanfordWhiteman
Level 10 - Community Moderator

First — need highlighted code, not screenshots. Consider accessibility.

 

Second — you cannot expect it to work in Gmail, as per the link I provided earlier, Gmail only supports a tiny set of built-in non-local fonts.