Email Suspended not set after soft bounce

[Anonymous]

I sent my first small email blast via Marketo yesterday. I had four soft bounces. The documentation says that “Email Suspended” is set when a soft bounce occures.

But for the mentioned four leads “Email Suspended” is set to false. And after the first soft bounce no further delivery attempt was executed, according to the activity logs.

Any idea why this happens?

[Josh_Hill13]

I am pretty sure soft bounces only lead to a re-try within 24 hours or a Pending Status. If it isn't doing that, you might ask Support.

[Jep_Castelein2 · Accepted solution]

Email Suspended is only set for Hard Bounces of type Anti-spam Block. Soft bounces are not recorded in Marketo. 

[Anonymous]

Ah, OK. Then this article should be updated, since it states the contrary:

https://community.marketo.com/MarketoArticle?id=kA050000000KzZyCAK
“… Email Suspended - Set to True when a soft bounce occurs. This does not get automatically reset. …”