Re: Email program taking a very long time to approve

Anonymous
Not applicable

Email program taking a very long time to approve

I am running an email program with an A/B test. I have been waiting for the program to approve for 20+ minuets. The email was supose to go out at 9:15 AM but the system will not approve the program. All it does is spin and say it is approving. I had to stop it and reset it for 9:30 AM and now looks like I will need to reset it yet again for 10 AM.

How long does it take to approve an A/B test program? 
Tags (1)
3 REPLIES 3
Dory_Viscoglio
Level 10

Re: Email program taking a very long time to approve

Definitely shouldn't take that long. I'd recommend trying another browser, and/or contacting support.
Edward_Masson
Level 10

Re: Email program taking a very long time to approve

Your browser is hanging up, I see this many times.
When its not a browser thing it can be a complex smart list thats taken too long.
Anonymous
Not applicable

Re: Email program taking a very long time to approve

Thank you. I am now been trying to approve this program fopr over an hour. Started at 8:45 AM PST.  I will reach out to support.