Email Program selecting incorrect winner of A/B test

[Dan_Stevens_]

We included an A/B test for an email program last week.  Subject line (B) was the clear winner, yet Marketo identified subject line (A) as the winner.  I’m assuming then that Marketo sent the email with subject line A to the rest of the audience.  Has anyone else experienced this?

[Anonymous]

Hi Dan,

Could you please log a support ticket for this issue?

Thanks,
Cheryl

[Dan_Stevens_]

I did, Cheryl, but was just wondering if anyone had experienced this in the meantime. I just received this from Support: "This was a bug that was escalated to Engineers and fixed last week. Your email program ran on 2/25-2/26, just before this was reported as fixed."

[Dan_Stevens_]

BTW, when these bugs/issues are identified, can Marketo alert its customers so that they refrain from using these capabilities/features until they have been fixed?

[Anonymous]

We definitely do that when possible.  In this case, the issue was fixed by the time I found out about it.  

[Elise_Musumano]

We had this issue too, Dan.