Email Program Dashboard is not working

[Harneet_Singh]

Hi Marketers,

In the control panel of my email program it shows that my email campaign was triggered on the schedule time but when I go to dashboard it shows everything as 0. However, in the control pannel the 'Result' shows open, click etc ... 

Note: The dash boards are working fine on the past email campaigns. Post this issue I have run one more email campaign and again the dashboard reflects 0 but result shows open, click etc ....

Any idea whats going on? and what should I do?

[Phillip_Wild · Accepted solution]

Hi @Harneet_Singh , when are you checking the dashboard? In my experience, it takes several hours for that dashboard to update and show figures. I wouldn't trust it when the send has only just completed.

[Harneet_Singh]

Phillip thanks for replying. You are right its takes sometime 72hrs!! and for me it did took almost 72hrs to reflect. First time it happened with me.

[messier-navi]

I can't even find the email program dashboard. Any pointers?