Email Preheader/Preview

[Anonymous]

I don't seem to have that option - is that because we have not changed to the 2.0?

[Justin_Cooperm2]

Yes, Preheader is only in Email Editor 2.0. You should switch! API support will come in the next release and there is no other reason to wait!

[Anonymous]

What is the procedure to switch to Email Editor 2! I haven't heard of still on the preheader text towards the editor 2.

[Grégoire_Miche2]

Read:

• Testing the email editor 2.0: Great features, a few glitches and the strong need for a v2.1​
• Upgrading to the new email editor 2.0: a recommended migration path
• Email editor 2.0 is leaving room for a v2.1

-Greg 

[Justin_Cooperm2]

This issue is being fixed today. There were some pre-header issues with certain types of trigger emails.

[Anonymous]

I am also having a problem with pre-headers in an Email 2.0 email. They're not populating in my preview email (Gmail), and when I search the HTML for the text of the preheader, it doesn't come up with anything. I double-checked that the preheader was enabled. Any thoughts? Justin Cooperman​

[Justin_Cooperm2]

Can you send me an email with a link to the email asset in your Marketo subscription. I'll have to take a look.

Thanks,

Justin

jcooperman@marketo.com

[Anonymous]

Does anyone know the character limit that should be used for pre-header so that it does not crop up on different email clients or devices, i reckon 30 to 35 works best?