Re: Email Opt out

Anonymous
Not applicable

Email Opt out

hi everyone,

Was curious if anyone has had this issue. It appears that anyone in SFDC who has opted out of an email, we can't update their record through marketo. The updating we want to do is a simple lead score adjustment and it seems we are unable to do so with our email-opt out. Has anyone else had issues with this?

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2 REPLIES 2
Kenny_Elkington
Marketo Employee

Re: Email Opt out

You might have a custom sync filter enabled for Unsubscribed != true.  You can open a support case to check.

Anonymous
Not applicable

Re: Email Opt out

great, thank you!