Email Opens and Clicks not showing up in Sales Insight

[Anonymous]

Recently, a couple of my reps came to me asking if something was wrong with Sales Insight. They suddenly have a bunch of contacts to whom they've sent sales emails, and haven't seen a single open or click. What's weird is it seems to be working if they send via the Outlook plugin, but not if they send directly from Sales Insight in SFDC.

When I investigated, I actually found dozens of contacts who have an "Open Sales Email" activity in their log, but the "open" box in Sales Insight is not checked for them. Has anyone noticed anything like this recently?

[Anonymous]

Drew, a quick check of 4-5 leads with opens in the last few days showed 1 lead with a Sales Email sent in the afternoon of 4/16 and an open in the early morning of 4/17 that does not show as an open in the Contact record's Sales Insight email tab.  There may be more.

I've experienced several anomalies over the last week with Sales Insight email tracking. Has Marketo been updating the code in this area?