Email not included in newsletter membership, though qualified for smartlist

[Ulyana_Avetisov]

Hi there!

We created a Custom Field to act as a subscription for our newsletter.

This morning we sent out a newsletter. The smart list had this criteria, with the filter set to ALL:

The email was sent out, but I did not receive it, though my email address is subscribed to that list and is not part of any engagement program.

It turns out I'm not even a member for that newsletter send.

Why would that be?

[Grégoire_Miche2]

Hi Ulyana,

I wrote a comprehensive post on this very topic:

-Greg

[Ulyana_Avetisov]

Hi Greg!

Thanks for your response! I read through your post but I'm still not sure why my email wouldn't even be included in the members tab.

The post mentioned reaching a communication limit, but it appears that even those contacts show up in the members tab in your post. My email is not a duplicate and it's not suspended/unsubscribed/black listed/invalid.

[Grégoire_Miche2]

Hi Ulyana,

As, in your criteria, the one we are sure of is that the List-Monthly newsletter is checked, it only means that you must belong to a Nurturing program somewhere. May be a test one, or one that is stopped or archived ?

-Greg

[Roxann_McGlump1]

Hello Ulyana,

It looks like you became a member of an engagement campaign "R-Tech Prism" on March 30, which is why you did not qualify for the Smart List.

[Grégoire_Miche2]

The advantage of being from the True Support vs a mere community member

-Greg

[Ulyana_Avetisov]

Ah thank you for looking into it, Roxann! Is there a way to make sure I am CC'd on every email that goes out without making me a member of the engagement program then?

[Roxann_McGlump1]

Hi Ulyana,

There is a setting Support can access that would CC you on every (and I do mean every) email your Marketo instance sends out, but I'm guessing you do not want to receive thousands and thousands of emails to your inbox.  If you just want to be sent single copy of the email you are sending out to your leads, you will need to be a member of the program and/or campaign.

[Dory_Viscoglio]

You could also set up a separate send campaign for your internal seeds. That, or, if your send criteria aren't too complex you could do an additional OR statement in your send criteria (exclusive of all other criteria) saying email address is: yours. This leaves much more room for error than my first suggestion, though.