Email first name pre-header token not working?

[Ashley_Viagas]

Hi everyone,

Is anyone having the same problem where they use the {{lead.First Name:default=there}} token and it is generating one random name as a first name when sent to an email database? 

Thanks, 

Ash

[Chris_Wilcox]

Hey Ash,

Did a quick search -- Per this article I saw on community, I don't believe it's possible to directly use lead tokens in the pre-header directly in the editor, but you have to do it via the email template itself. 

Here's the answer from that article: You can use My Tokens in the Pre-Header thru the Email 2.0 Editor, but not regular tokens. To use a regular token in the pre-header, it you must edit it into the HTML of the base template.

Good luck!

Chris